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Cruse Bereavement Care to get Covid-19 help

Posted onPosted on 21st Oct

A charity with a branch in Newark has received a much-needed financial boost from the Department of Health and Social Care to help it respond to an increase in demand for its services due to the pandemic.

The UK’s largest bereavement charity, Cruse Bereavement Care, was awarded funding to provide additional support through its existing National Helpline to bereaved people affected by the pandemic.

The money has also allowed the charity to develop its current infrastructure, including increasing the current Helpline team through new recruitment; reallocation of staff and enrolment of existing, locally-based Cruse Bereavement volunteers; extending the opening hours of its Helpline; and creating a new webchat service.

Since the pandemic began the local Cruse branch, which covers Nottingham, Newark, Sherwood, Mansfield, Ashfield and Rushcliffe, has continued its work supporting those who are bereaved across Nottinghamshire, through the pandemic or other circumstances.

Jim Aleander, area chair for Nottinghamshire at Cruse Bereavement Care, said: “These are unique times for everyone. We are yet to see the full impact that the pandemic is having on the thousands of people across the UK who have lost someone and the lasting impact this will have on their mental health. We know from experience how devastating any loss can be but, in the current circumstances, people are facing some of most challenging situations imaginable.

“The social distancing restrictions and limitations on funerals since March have meant that many of those left behind have been grieving in isolation, alone, unable to seek much-needed comfort from friends and family, and on top of that – many will have been unable to say goodbye or attend the funeral. What we are seeing now with an increase in calls to our Nottinghamshire and National Helpline month on month, is that bereaved people may have put their grief on hold but now is when this grief is starting to be realised.

“Our Nottinghamshire team are proud to be part of the national support network and pleased to be able to extend our services to support those affected by this awful virus. In addition, our team of volunteers have also been supporting non Covid-19 related deaths so it really has been all hands on deck to ensure that those who need it can access the necessary guidance and advice on dealing with grief and death. If you or anyone you know has suffered a bereavement, we urge you to get in touch with our Helpline on 0115 9244404, or Cruse’s National Helpline on 0808 808 1677, for support as having someone to talk to can make all the difference.”

The training of the new volunteers has also allowed the charity to prepare if there is a second wave of the virus and the subsequent uptake in demand for its services in the coming winter months. The average call time to the National Helpline has already increased from 15 to 18 minutes in the last three months.

If you would like to find out more about becoming a Cruse Bereavement Volunteer for the Nottingham branch, contact

Nadine Dorries, Minister for Bereavement (Non-Financial) said: “The COVID-19 pandemic is shining a light on the invaluable assistance that bereavement support charities and organisations provide.

“Cruse has done an amazing job over the last 60 years in ensuring that people who have lost loved ones are supported in their time of need, and they continue to do so during this incredibly difficult time.

“I am delighted that this funding will help to ensure that Cruse can meet the increased demand.”

The current UK death toll sits at just over 42,001, meaning over 252,000 extra people are now grieving as a result of the coronavirus pandemic and since the start of June the charity has received more than 15,000 calls to its helpline supporting bereaved people.

Cruse Bereavement Care has been providing life-changing support to bereaved people across the UK for over 60 years. The services are provided by a network of 5,000 trained volunteers up and down the UK.