Posted on 28th Apr
EE is extending its next day mobile device repair service to five stores in Nottinghamshire, including the one in Newark.
The new service comes as research from EE found that one in three UK consumers cannot go more than a day without their phones.
Having experienced a huge demand and footfall in its stores since they reopened in England on 12th April, EE said it’s clear that customers are still seeing the high street and face to face interactions with staff as vital to their everyday lives.
Now for the first time more customers across Nottinghamshire will be able to have their mobile phone repaired for the next day – with some repairs fixable on the same day – rather than sending a device away to be fixed, which can take an average of six days. The repairs service will help resolve a range of issues including problems with software, the battery and cosmetic damage.
Available to all customers on any network, the repairs will be fixed by trained specialists approved by Apple, Google, Huawei and Samsung with the added bonus that many repairs are free of charge as 67 per cent of customer repairs in the first week of opening were covered by the manufacturer’s warranty.
In addition to a next day mobile phone repairs service, customers on any network can also benefit from a free and quick contactless mobile phone health check for anyone that visits an EE store. This makes it easier than ever before for customers to have mobile issues identified and fixed quickly, and usually prevents the need for further repairs.
Alex Goode, regional manager for Nottingham stores, added: “As the nation comes out of lockdown we expect to see a big step up in customers asking for phone repairs. Customers will be back to dropping their phones on the train platform, spilling drinks on them at barbeques, or the one we all dread: dropping a phone down the pub loo on a night out. My team will be here to commiserate and get that phone back up-and-running with our new repair service.”
